Terms & Conditions

Booking Contract

  • When you book an event with Hotel De La Villa Tours, you are agreeing to abide by these Terms & Conditions. Your booking, along with these Terms & Conditions and the program details listed on our website, constitute a legally binding contract between you and Hotel De La Villa Tours. The person making the booking must be at least 18 years old and authorized to do so. Bookings are confirmed only upon receipt of full payment by Hotel De La Villa Tours.

Deposit and Final Payment

i. A 30% deposit is required for reservations made four weeks or more before the event start date, payable through Hotel De La Villa Tours' online booking system via our secure payment provider, STRIPE.

ii. Full payment is required for reservations made less than 4 weeks before the event start date to secure your place.

iii. Payments are processed in GB pounds, and your card issuer will debit your account in your local currency at the prevailing exchange rate.

  • iv. Final payment of any remaining balance is due 4 weeks before the event start date, ensuring that Hotel De La Villa Tours receives the full amount regardless of currency fluctuations or third-party fees.


Cancellation by You

i. Cancellations must be made in writing to Hotel De La Villa Tours by the person who submitted the booking form and will take effect upon receipt.

ii. Full refunds are available for cancellations received more than 28 days before the arrival date.

iii. Cancellations within 28 days of the arrival date will result in the total cost of the booking being charged, unless alternative arrangements are made at the discretion of Hotel De La Villa Tours.

  • iv. No refunds or part refunds will be issued once the event has commenced.
    COVID-19 Cancellation Policy Update: Our previous COVID-19 cancellation policy no longer applies to bookings made on or after October 1, 2023.


Our Liability to You

i. Hotel De La Villa Tours ensures that our services are provided to a reasonable standard and as described. We reserve the right to cancel, postpone, or reschedule events due to circumstances beyond our control.

ii. We are not responsible for changes in the composition of staff, including teachers and course leaders.

iii. While every effort is made to accommodate all customers, we reserve the right to cancel bookings and request guests to leave if their behavior is disruptive or disrespectful to staff or other guests.

  • iv. Activities, both on-site and off-site, are undertaken at your own risk, and Hotel De La Villa Tours is not liable for any injuries incurred during these activities.


Flights – Transfers – Shuttles

i. Travel arrangements, including flights, transfers, and travel insurance, are the responsibility of the guest.

  • ii. Hotel De La Villa Tours is not liable for any consequences arising from delays, cancellations, or irregularities in travel arrangements made by guests.


Travel Insurance

  • Hotel De La Villa Tours strongly recommends obtaining comprehensive travel insurance covering cancellation, sickness, and unexpected changes to travel plans.


Group Bookings

  • Group bookings require authorization from all individuals named on the booking form, and deposits are required for each group member. Cancellations must be made in writing at least 28 days before the start date to qualify for a refund of the deposit.


Your Medical Health / Pregnancy

  • Guests with medical conditions must inform Hotel De La Villa Tours at the time of booking and provide a letter from their GP confirming it is safe to participate in the activities provided. Pregnant guests may attend retreats during their second and third trimesters with appropriate medical clearance.


Alcohol – Food – Allergies – Medication

i. Our kitchen provides vegetarian, vegan, gluten-free, and lactose-free options.

ii. Guests with dietary allergies must provide a doctor's note confirming the severity of their condition.

iii. Hotel De La Villa Tours is not liable for adverse reactions to consumed ingredients or medications brought by guests.

  • iv. Alcohol is not permitted on the premises, and guests under the influence may be asked to leave.


Mobile Phones and Portable Devices

  • Guests are encouraged to refrain from using mobile phones and portable devices in communal areas to maintain a peaceful retreat atmosphere. Photography in yoga studios is permitted at the discretion of the instructor.


Age / Gender

  • All genders are welcome, with a minimum participant age of 16 unless otherwise agreed.


Gift Certificates – Issue and Redemption

  • Terms and conditions apply to the purchase and redemption of Hotel De La Villa Tours Gift Certificates, including validity period and cancellation policy.


Jurisdiction

  • Use of the Hotel De La Villa Tours website is subject to Spanish law, and any disputes will be exclusively resolved by Spanish courts.


Complaints

  • Guests are encouraged to provide feedback, and complaints will be addressed promptly and professionally. Complaints should be submitted in writing with relevant details for investigation.


GDPR Policy

  • Hotel De La Villa Tours is committed to protecting guests' personal data and complies with GDPR regulations. Personal data is used for specific purposes, and guests have rights regarding data access, correction, and deletion. Data security measures are in place to prevent unauthorized access or disclosure.